"Mark (Smith) replaced our floor with skilled craftsmanship. He did such a beautiful job, and was very professional in the process. He showed up when he said he would, he kept the workplace clean, he was polite and respectful in all our encounters, and our new floor exceeds our expectations. To top it all off, he did most all the work by himself. He truly knows what he is doing, and we appreciate his skill and efforts." -- Shea Homeowner

Floor Art leases a new showroom location at 7625 E Redfield Road, Ste 200, in Scottsdale. The 6,000+ square foot space will showcase many options to choose from - including cabinets, plumbing fixtures, lighting, doors, flooring, and much more. Under the direction of Stephanie Wrzosek, Floor Art expects this design center to host many vendor partners to offer products for all the new leads and prospects we attract to the center. The entire Floor Art team is excited about this new opportunity in a challenging marketplace. The goal is to be ready to meet the needs of builders who may be looking for ways to cut costs by outsourcing the functions previously handled by in-house design center operations and to streamline their current situations.

"Everything finally came together with the flooring a couple of hours before delivery. Thanks to Floor Art for making it happen even after the theft on Thursday (Greg and Valdo stepped it up)." - Joe Brimley, Superintendent for Shea Homes at Mountain View Estates

"I have had the pleasure of working with JP for a short time in Casa Grande and he is an incredible asset to your company. Not only does he do quality work, he also has the patience of a saint and can deal with the most trying homeowners and always with a smile..." Dana Daitre, Shea Homes Customer Care

"I want to thank Sheri and Randy for helping me out in difficult situations. You both are 'Greatly Appreciated.'"
-- Bobby Evans, Warranty Specialist for Brown Family Communities

"Sheri continually provides exceptional customer service on behalf of Floor Art. She is always right on top of the game and insures that work is scheduled and completed as confirmed. Her attention to detail is exceptional." -- Donna Connors, Warranty Superintendent with Shea Homes

"...it seems Sheri's main interest is to understand the problem and get it scheduled so the homeowner doesn't even think there was even an issue. Thanks again" - - Bill Nance, Meritage Homes @ Rancho Bella Vista

Floor Art is pleased to announce Randy DeWitte is assuming the position of Customer Service Manager. After many years as a quality carpet craftsman, Randy became a superintendent for a major Valley builder, and then returned to Floor Art to fill the post of field technician. At Floor Art he has shown an incredible drive to help us improve as a company. We are fortunate to have him as part of our team to help us face the ongoing challenges that confront us during the current market conditions. Sheri, Jeff, and JP will now be working with Randy under his leadership and guidance to help meet or exceed our clients' expectations.

Congratulations Randy – we are proud of you!

"Thanks again for your awesome team. Have a great day!" -- Don Moser, BFC Superintendent at Morningstar Estates & Orangewood Vista Views

"I had done a walkthrough with a homeowner at lot 37 and he had hired a home inspector. He had found some noise in the upstairs floor and also some loose OSB. ,,, I called Sheri directly to see if there was anything that we could do before Monday ... In about a half hour she called back as promised and was able to rearrange the schedule to accommodate Shea Homes and the homeowner. Without Sheri taking the first step the rest of the story would not have been possible. . . . Friday morning when Jeff showed up, he pulled the carpet back, assessed the repair and fixed both issues and put the carpet back into place. WOW!! Talk about going the extra mile! . . . Jeff then called and informed me that all was well in the home. Jeff single handedly saved the day!" -- Greg Nelson, Shea Project Superintendent for Mesquite Canyon

"The h/o asked me to let y'all know that he was very happy with the work that was done, the technicians were polite & friendly, and his wife is very pleased with how things went, so he's definitely a happy camper...! Thank you from Standard Pacific Homes as well...!!" -- Lydia Mitchell, Warranty Representative for Standard Pacific Homes

NEWS RELEASE:

Floor Art and Flynn’s Floor Covering are joining forces to strengthen and grow the market as a team. Since our missions and visions are in harmony, we are a perfect match. Floor Art is proud to align with such a reputable and innovative company.

After many successful years of service and commitment to the building industry and flooring market, Mike Flynn is going to relax and enjoy his retirement. Steve Miller of Flynn’s will join the Floor Art team to help us maintain the level of workmanship and quality you are accustomed to.

The Floor Art family is very excited about this alliance and looks forward to serving the builder community with an ongoing passion towards excellence and service.

"Randy De Witte and your ceramic technician were the nicest, most professional technicians I have had in my home. I feel confident that the issues have been taken care of . . . and I am extremely pleased with Floor Art." - - Homeowner at Markwood Estates

"I just wanted to say 'Thanks' for all the awesome support and great staff you have. A special thanks to John and Darwin, Dale, and Sheri. Without them as part of the Best Team in the Valley, it would be much more challenging to close homes that's for sure. Also, I would like to thank Jeff, your service rep - great guy that does a great job!" -- Don Moser of Brown Family Communities

"The two carpet installers were remarkable and hard working. They went above and beyond to help move furniture when the movers were running late. They were friendly, professional and respectful of my home. If I ever needed work done in my home again, these are the kind of guys I would want to come to do it. Thank you for hiring such great employees!" -- BFC Homeowner

"Floor Art seems to be meeting all of the criteria for Promptness, Quality, and Cleanliness that are part of the JD Power and Associates rankings." --Standard Pacific Customer Service Department

"Floor Art works very well and is SUPER HELPFUL! I am very very happy and pleased with Mark!" --Mike from KB Homes

"Randy, Sheri, and Dale are so willing to help and resolve issues. Keep up the great work!" --Jason Redman of BFC

"We at SHAW enjoy the opportunity to recognize our most outstanding and most dependable customers.
We want you to know that we very much appreciate the promptness in which you pay your account. Your cooperation, as well as your business and loyalty to our products, is greatly appreciated." --Melanie O'Bear, Shaw Industries

"Jeff (Thomas) has always taken the time to make sure the work he does is correct and professionally done ... He is always helpful and takes the time to explain things to my homeowners so they understand completely . . . He is very professional and an asset to the Floor Art family. Always a pleasure to work with him." --Tina Launders of Brown Family

"Sheri Nelson has been a real pleasure to work with. She confirms all work orders and keeps me posted - then confirms when work has been completed. She always returns my calls. I really appreciate someone like Sheri who goes above and beyond for me. She's a great asset to your company." --Tina Launders @ Brown Family Communities

"Dale is great, follows up on his work, nice too with the homeowners - I can't say enough good things about Dale. Just wanted to let you know that Dale is doing a great job!" --Bill Henderson @ Reflections, Shea Homes

To Sheri Nelson at Floor Art: "you're the best!" -- Lucilla Settle, Standard Pacific Homes

"Regarding your flooring technician, Jeff, the one that does vinyl at Donatela, I'd like to send a big "Kudo's" for him...!! He's helped me at a particular house at Donatela, and a few others, he's always pleasant, and when he explains issues to my h/o's they understand him and they believe him." - - Lydia Mitchell, Standard Pacific Homes

"I just wanted you to know that Mari K. does a great job for me. She is reliable. I can count on her to answer the phone and help me address homeowner issues. She is also very courteous and friendly. Please take the time to express this to her. Thank you." -- Roger Pastor, Standard Pacific Homes

"We appreciate everything Floor Art has done for us out here at Trailmark Phase I & II communities. We want to recognize Dale Pfeiffer who did a great job on the Customer Service side and his positive attitude about always getting it right. Mike Flannery also did a great job for us and the homeowners are now happy." --Tom Monte, Shea Homes

"I just wanted to acknowledge what a great job Esther has been doing. She continues to call back in an efficient manner to questions and confirmations with a GREAT attitude. While it is our job to return calls, I believe Esther goes above and beyond to make others' jobs that much easier. I will continue to work with Floor Art because of the numerous employees who do a great job. Thanks for doing a wonderful job day in and day out." --Brian Elliott, Shea Homes

"I have worked with Esther for about 2 years and she is always friendly and very efficient in returning calls, setting up appointments or whatever is necessary to accommodate us. I appreciate her and I enjoy the trade relationship. Esther is a great asset for Floor Art! --Rebecca Nance, Shea Homes

"I would like to tell you that Esther is doing a great job of taking care of all my customers and is very helpful in getting work orders completed and handling homeowner issues. She is an asset to your company. Thank you." --Joseph Moses, Brown Family Communities

"Just wanted to say that Floor Art is "AWESOME"! It is extremely easy to work with your staff. My contact is Mari in Customer Service and she is the most attentive person I've met. Everything about you guys is cool, and I'm glad to do business with you." --Edder Valdez, Standard Pacific Homes

"I appreciate the Floor Art Team. Mari is fantastic--she responds quickly, the information she shares is clear, and she has actually given me a short tile lesson, which will help me to give the homeowner a clearer response." --Lydia Mitchell, Standard Pacific Homes

"I justed wanted to let you know how wonderful Mari is. She has always pulled through for me and been able to crunch some high priority items in right away. She truly is a very valuable employee and an asset to be working with from the Brown Family standpoint!" --Heather Sanchez, Brown Family Communities

"Contratulations Floor Art! Not surprising however. Thank you for your commitment to continuous improvement." --Buddy Satterfield, President, Shea Homes

"Floor Art received the Silver Award as a National Housing Quality Winner for 2007 by the NHQA. For further information, please click on the link below:

http://www.nbnnews.com/NBN/issues/2006-10-02/Building+Quality/index.html

"Esther has been awesome in working with me to service my homeowners in a timely manner." --Susie Staschke, Shea Homes

"Professionals like Mary and Bruce are hard to find-they are a value to your company. I would also like to say that Mike Flannery has been a great help to me. He always has the time to help me, and answer my questions." --Scott Ramicone, Shea Homes

"Mari Knight and Jeff Thomas do an awesome job--every time I call in with anything, either a carpet retack or a grout touch up, Mari and Jeff are right on it. They always try to help me out. I enjoy working with both Jeff and Mari." --Lee Vargas, Standard Pacific Homes

"Floor Art is doing a great job and we get good service from Chuy who is good on his scheduling dates." --Todd, Shea Homes, Chino Valley

Floor Art has been named the 2007 recipient of the National Housing Quality Silver Award for excellence. Patterned after the Malcolm Baldrige National Quality Award, the NHQ Award represents the housing industry's highest recognition for Quality Achievement and world class business practices.

Since the inception of the NHQ Award Program in 1993, Floor Art is the first flooring trade in history to receive the Silver Award and the second trade contractor to be recognized for this honor.

This effort was accomplished by all the hardworking and dedicated group of Floor Art associates and craftsmen.

"It is my hope that you will assign Edward Mayorga to come and do my tile work when the time comes. He did a similar job across the street from me and I was able to see his excellent work. I believe that if he were to do the same work for me, I would no doubt be pleased with the outcome." --Shea Homeowner, Sunset Point

"I cannot say enough about the service I have received from Floor Art. Dale has been tremendously helpful every time he goes out to service our homeowners. He treats EVERY homeowner with the utmost respect and when he leaves, it is clean and superior quality work. Esther and Mari in Customer Service have been wonderful to work with. They are always willing to schedule when things are tight and their follow up is second to none. I wish that all the trades I work with had people like Dale, Esther and Mari." --Bill henderson, Shea Homes

"Mari and Jeff are doing an awesome job at Donatella. Tell them to keep up the good work." --Dan Matock, Standard Pacific Homes

"I just wanted to let you know how great a job Esther has done. She is always on top of things and confirms my emails immediately. She truly is an asset to Floor Art and Brown Family. Thank you for your service." --Heather Sanchez, Brown Family Communities

"Esther is sending me emails ahead of time always notifying me that she has the work orders. It is a pleasure to work with her and she is definitely raising the bar for the rest of the coordinators that I work with." --Buddy Haws, Customer Care Superintendent, Shea Homes

"I just wanted to take the time to let you know what an outstanding job Mari Knight and Jeff Thomas are doing--they both have been great to work with. I really enjoy working with these two people and they are a great asset to your company." --Tina Launders, Brown Family Communities

"You guys are doing a great job. Mari and Jeff are always there to accommodate us and help us out of a jam. Thanks for everything." --Peter Basaca, Standard Pacific Homes

"I would like to tell you what an awesome job Mari does for me all the time! Working with Mari is an honor. She responds quickly, confirms appointments and keeps me posted on all that is going on. If all my trades responded and kept me aware of what was going on like Mari, my job would be EASY!! I want to thank her for all that she does. Thank you!" --Lucilla Settle, Standard Pacific Homes

"Just letting you know what a great job Esther Campas is doing for your company!" --Louis Olivas, Brown Family Communities

"Thanks for your help on Dakota 27 and resecuring the door guide when you R/R their carpet! It is so nice to get great customer service and it really makes my life easier! SO THANKS!! --Donna Connors, Shea Homes

"Hi Dave, I just wanted to take a moment to give kudos to 2 of your employees--Mari Knight in Customer Service and Jeff Thomas, your carpet/vinyl tech for the west side--Mari is always pleasant to speak to and confirms scheduled work on time. Floor Art hits my scheduled appointments nearly every time and if you are running late, Mari makes sure to call the homeowners and explain if we have a snag--I know the homeowners really appreciate the extra communication. In addition, Jeff is terrific with the homeowners on his appointments--and many times goes above and beyond on repairs for homeowners--Thanks for all you do for us!" --Chuck Campin, Shea Homes

"I just wanted to drop a quick note to tell you about two employees you have. I work at Diamante west side and Mari is my Customer Service gal. I just want you to know what a great job Mari does on my work out here. Mari has always been real helpful and always gets the job done. I come from the flooring industry (14 years) and I understand how stressful her job can be. Jeff, my Customer Service Tech, is also another person I like working with. He always goes beyond his duties. Jeff accommodates my homeowners by going out on Saturday appointments so they won't have to take time off from work. I want to say thank you for having these two great people working for you." --Reyes Gonzales, Shea Homes

"I just wanted to give you a quick email about Dale Pfeiffer. I have been working with one of our Customer Care Reps on an urgent tile replacement. There was an error in the Lot # and I was told that it was Legends 97 through emails, forms and phone calls. I had originally questioned if it should be Legends 1st or 2nd phase because it wasn't coming up under just "Legends 97". It did come up in our system under "Legends 2 #97" but different name (which sometimes happens if the home had cancelled and became a Spec or was sold after their purchase). The tile for this Lot had been discontinued and we have been working with our Supplier in trying to find the tile somewhere in the country. They finally located it and it has been shipped in and all was well...Today I received a call from Dale who was putting the work in for you and he asked me if this was for Legends #197 because that is where he was finding that name. I called the Team Leader (because the customer care rep is on vacation) and he did some research and verified that 197 was the correct Lot # after all. I can't tell you how much I appreciated Dale being so on the ball and catching this! He said that he was just helping out but wanted to double check the Lot # just in case. I know it would have been caught when they went to install the tile, but at least it kept us from looking really bad in front of our customer and gives us a little time to scramble around to look for the correct tile! Please thank Dale for me because this was a huge catch!" -- Celena Pena, Shea Homes

"I would like to express my thanks and appreciation to the team at Floor Art for the work done out at Vista Del Oro. You guys are well organized, have been consistently on schedule, prompt in responding to work orders, and provide outstanding quality. I would personally like to thank Esther, Mike, Chuy and Dale. Way to go team!" --Joshua Chambers, Brown Family Communities

"Dale: Thank you for your generous spirit of serving. It has been a pleasure to work with you (still is). Thanks for all you do. You display excellent character and you are an inspiration!" -- Rebecca, Shea Homes

"I would like to congratulate you on your employee Dale (Pfeiffer). Dale has been a real blessing. He is always on time, if not early. He is by far one of the best employees of yours that we get to work with. The knowledge and skill level is second to none. He takes care of every issue we have, even goes out of his way sometimes to get here, so that houses can be completed in a timely manner , when framers often come days late. We felt it necessary to inform you of this outstanding individual effort put forth by Dale. Thank you!" --All of us at San Tan Heights, Brown Family Communities

"Please schedule my good old buddy Dale to put some finishing touches on the carpet at this house...I've seen Dale do wonders in fixing this kind of thing." --Sue Hardy, Brown Family Communities

"Please schedule Dale ("The Greatest") to make the carpet to vinyl transitions look better at the MBA. Thanks." --Sue, Brown Family Communities

"Please let Victor (Encinas Carpet) know that he did a great job and the homeowner at Trailside 99 is extremely happy--she said he really worked hard on this carpet. This was the 3rd time the carpet had been replaced due to manufacturer's issues and the homeowner was very happy with the time Victor took. We appreciate it." --Brian, Customer Service Representative, Shea Homes

Floor Art received notification from Standard Pacific Homes that the contract for onsite flooring for Glennwilde 4500 Series in Maricopa County has been awarded to Floor Art.

"I just wanted to let you know Esther (Campas), Customer Service Representative, is doing a wonderful job!!! A lot of us were skeptical when Marcy left but Esther has filled those shoes and more! I appreciate Floor Art taking the time to hire such a great asset to your company and ours. She has a tremendous work ethic and a nose for details. Thanks again." --Brian Elliott, Shea Homes

(To Bob Grado, Floor Art North Operations/Commercial Manager): "We are really impressed with the quality of work being done on the ceramic tile at Pronghorn, specifically with medallions and entryways". --Travis, Salesman & Cathy, Design Center, Brown Family Communities

"Floor Art would like to welcome Esther Campas, our new Customer Service Representative for the East valley. Esther comes to Floor Art with an impressive resume which includes 5 years in Customer Service and 10 years in the Flooring industry.

Esther will work closely with Dale Pfeiffer, Service Manager, Bruce Raskin, Administrative Coordinator and Mari Knight, Customer Service Representative for the West Valley."

Please contact Esther by phone at 480-894-2591 X201, email at esther@floorart.com, or fax at 480-894-4045.

"Thank you for the kind words. Doing those things is no problem and is really just the right thing to do. I don't like having to fix flooring, but it's always nice to have it done right, quick, and by a nice person (Jeff Thomas, Floor Art Service Technician)." --David Tanner, Brown Family Communities

"Mari--Thank you for all your help! You are a pleasure to work with". --Lucilla, Standard Pacific Homes

"Marcy--Thank you for all you do." --Eddue Cheung/Shea Homes

"Floor Art participated in the Youth At Risk Christmas Event held at the PYAR Community Center in Phoenix on December 16, 2005. In addition to donating 65 stuffed brown bears, Floor Art staff volunteered their time for the 4th year in a row, to bring holiday cheer to the children of Garfield neighborhood with games and face painting activities."

"Customer Service Excellence in 2005": Now that 2005 is almost behind us, and we are heading toward a New Year, we felt it was important to recognize Floor Art, our trade partner, for their commitment to customer service and for supporting the vision that Standard Pacific Homes has for its warranty department and in assisting our homeowners". --Lori Wieltschnig, Director, Customer Service, Standard Pacific Homes

Please welcome Steven Miller as our new Client Relations Representative. Steven has been in the builder market for the past 20 years as a carpet specialist and flooring consultant. Steven brings years of knowledge and experience in this field and a considerable amount of builder contacts and relationships.

We have been waiting for the right person to fill this position and our patience has paid off.

“Welcome to Floor Art - Steven”

"Dave & Bruce, Thank you so much for your assistance with our flooring. It looks beautiful...we really appreciate all your help." --Homeowner

"Jeff made himself available (not once, but twice) for a return trip to meet a second trade who missed a scheduled appointment. Even when this second trade was late a second time, Jeff waited for this trade, and made sure this appointment was met. THAT is going above and beyond. This is not the first time. Recognition is long overdue. Thanks again, Jeff for waiting and delivering more than once." --Jim Harsha, Shea Homes

"I've had the pleasure of working with both Dale and Mike for the past 4 1/2 years and they both continue to be committed to excellent service. Please thank Dale for another job well done, that turned an ordinary hot muggy Wednesday afternoon into an extraordinary experience for a nice young lady @ Homestead lot # 119. Thank you,." --John Preciado, Shea Homes

"This is for Dale...thanks for going way out of your way on the work at this house. I apologize the framer screwed things up. Your dedication, persistence and attitude are greatly appreciated by myself and especially by the customers!!!! Thanks, Dale" --Sue Hardy, Field, Rep, Shelly Construction

"Marcy: Thank you for all your help and follow up." -- Eddie Cheung, Shea Homes

"Floor Art has applied for the National Housing Quality Award (NHQ), which gives the highest recognition by the housing industry for quality achievement.

The NHQ awards are patterned after the Malcolm Baldrige National Quality Award. Entries are judged by panels of experts who evaluate the role that customer-focused quality plays in construction, business management, sales, design, and warranty service."

See the following link for further information:

http://www.nahbrc.org

Thank you for taking care of me at Coldwater #2078 yesterday after 4:00 pm--the homeowner couldn't find anything wrong to say about the tech or the company. Thank you, thank you, thank you! --Lydia Mitchell, Standard Pacific Homes

"I just wanted to let you know that I am about to deliver Desert Springs lot 162 and the repairs have been made. THANK YOU. I appreciate your help and just wanted to let you know." --James Shoop, Shea Homes

"As I reflect on the Shea team and our trade partners...I am so proud of all of you...words fall so very short in properly expressing my gratitude to all the workers and participants of the Extreme Makeover project. We in such a huge way enhanced another life (lives) and demonstrated again that "the greatest gift is the gift of giving"." --Buddy Satterfield, President, Shea Homes

"Bruce, the showroom looks gorgeous! Thank you so much. And thank you for the nice sealant you put on the stone at the kitchen vignette--it really brought out the colors of the stone so it looks more like the polished one would have looked.

Please tell all your guys we are really grateful for their hard work...Please tell the guys how sorry we are that it was such a pain...we really do appreciate them working crazy hours for us. --Melissa Barton, Shea Homes

"I just want to let you know how much I enjoy working with Marcy. She is very easy to work with and is very helpful in getting the work completed. And that Jeff is great at his job. Always on time, does more than is expected of him and is always eager to help me with any problems I might have. Very glad to have such good people to work with. Thanks to everyone at Floor Art." --Tina Launders, Brown Family Communities

"Thank you so much for everything you donated and the help." --Gail Harsha, Shea Homes

"Mike did an excellent job on the tile and grout at this residence. Very professional, efficient. I recommend he be rewarded for such good work." B.A. Neal, Shea Homes

"I just want to thank you, Jeff (Thomas). You did a bang up job as always. I appreciate all you do for me." --Chuck Campin, Customer Care Rep, Shea Homes.

"There is no greater strength for a business than having loyal and dedicated customers who are committed to prompt and professional management of their account. We at Shaw enjoy the opportunity to recognize our most outstanding and most dependable customers. We want you to know that we very much appreciate the promptness in which you pay your account. Your cooperation, as well as your business and loyalty to our products, is greatly appreciated." --Mike Whaley, Shaw Industries Group, Inc.

"I just wanted to let you know that I appreciate all your hard work. Your assistance with Windsor III lot 920 and Canterbury lot 853 (amongst many others) was instrumental in finishing those jobs and making the houses look good. You have gone above and beyond all expectations, and have displayed patience with myself and the work process. Thank you!!!! Keep up that awesome work!!!! --Rod Cochrun, Shea Homes

"Floor Art, LLC hosted an Education Seminar Luncheon for approximately 60 managers, supervisors and associates of Brown Family Communities on January 20, 2005 in the Floor Art corporate Learning Center from 11:00 am to 1:00 pm.

The Floor Art staff gave presentations regarding field issues, process improvement project, flooring standards, purchase orders, website overview and product knowledge. Floor Art has realized it is very valuable and helpful to clients and their staff to continually review and update everyone on the changing and evolving market conditions."

"Marcy, just want to let you know how much I appreciate your confirmations and P.O.s over the internet. I hope it frees up just an extra moment of your time, as it does for me...! Thanks again! -- Lydia Mitchell, Standard Pacific Homes

"It is always a pleasure to work with you and hear what great improvements you and your team are making at Floor Art. We are honored to be associated with you." --Buddy Satterfield, President, Shea Homes

"I am pleased to share a success story worth sharing on behalf of John Preciado and the Shea team out at Homestead at Acacia Crossings. Seems we had a little challenge with a home and had to tear open the concrete floor and make plumbing repairs a mere week before the homeowner was to move in. John contacted Mike Flannery and his team helped get the wheels attached and flying back on the track to a complete delivery. John...called today to say how well everyone at Floor Art pulled together and will actually have the home done 2-3 days sooner than he might have expected. Thanks to your organization for the commitment and your team of professionals who work with us out at Homestead at Acacia Crossings. --Dave Collins, Shea Homes

"Great Job! Thank You" to Dale Pfeiffer, Floor Art Service Manager --Standard Pacific Homeowner Comment

"Exceptional communication is evident with all the team members of your organization and also excellent follow through and workmanship. It is comforting to know I can depend on your company's professionalism. Thank you being an Extra Mile-Exceptional Trade Partner. Other companies should follow your lead. --Sincerely, Eddie Cheung/Southeast Valley Warranty Superintendent, Shea Homes

"Marcy was very professional and informative and I enjoyed speaking with her". -- Rancho El Dorado Homeowner

We recently moved into our home in Pronghorn Ranch (lot 497), and are truly pleased with Mr. Grado's workmanship. The floors look beautiful! The result took extra work on Mr. Grado's part. -- Pronghorn Ranch Homeowner

"Hi Marcy, I want to thank you very much for all your help in getting lots 8, 9, 58, 80, and 6 ready for their deliveries. All of those homes closed with 0 items! I really do appreciate it. Really, Marcy, thanks a ton!" --Gary Durbin, Shea Homes

Comments on Work Order Sheet from homeowner: "Thank You. Great Service" --Legends II, Lot 188, Shea Homes

"I just wanted to take a moment to recognize Marcy and Dale in Customer Service. Having experienced both Production & Customer Care at Shea, I know how challenging it can be to meet the needs of these two diverse groups. Marcy is very timely sending out the email confirmations which saves each of us at Shea a couple of phone calls a day. Dale is always willing to go the extra mile and meet a homeowner as early or late as is convenient for them. It is a pleasure to work with the whole Floor Art team." --Bradley Shepstead, Shea Homes

"Adding the name and address of the homeowner to the Customer Service Confirmation email has saved us a great deal of time and gives 'instant recognition' to the issue. Thanks! Excellent improvement."--Nate Thurber, Shea Homes (Sorrento)

"I LOVE, LOVE, LOVE everything!!!" "It's so beautiful and I am thrilled". --Homeowner

"I love the new format of the confirmations! Thanks for trying to improve things -- I really appreciate it!"

--Carol Crow, Standard Pacific Homes

Floor Art just updated their Customer Service communication system to email finish times and confirmation to their clients regarding service orders. This new process helps both parties cut down on phone calls and increase productivity.

Mr. Fernando called to express his appreciation for the "professionalism and courtesy" shown by Dale Pfeiffer in the repair of vinyl in his home" --through Floor Art Customer Service

"Jeff, thanks again for doing Saturday vinyl work at Windsor III. Very much appreciated." --Jim Harsha, Shea Homes Customer Service

"Just wanted to let you know how Chuy, Mike, and installers jumped on this Quadrant 1...the house was a zero item delivery due to Floor Art's can do attitude. Thanks for making my day. The homeowners are very happy". --John Batchelor

Tom Monte, a SheaHomes Superintendent wanted to recognize everyone at Trailmark for doing such a fine job--"With Floor Art's help and cooperation, they were able to close the house on time and move the people in on schedule".

SheaHomes recognized Craig, One Step Above, for "outstanding dedication toward award winning service".

A SheaHomes painting contractor complimented Floor Art for the professionalism of Victor, Encinas Carpet, our carpet craftsman.

"Yet another SheaHomes Letter of Recognition for you! On behalf of SheaHomes, I would like to thank you once again for your outstanding customer service". --Buddy Satterfield, President, SheaHomes

to Dale Pfeiffer, Floor Art Service Manager: "On behalf of Shea Homes, I would like to thank you for your outstanding customer service". -- Buddy Satterfield, President, Shea Homes